Oracle Functional Support for Customer Care and Billing (CC&B)

Ref: ERB-OCCB-2017-07

Deadline of Application: 30-05-2018

Role Name / Designation: Oracle Functional Support for Customer Care and Billing (CC&B)
Sector / Geography: Erbil

Duty Station: Kurdistan Region-Iraq

Job Summary:

The Functional Support Consultant focused on providing Functional Support for Customer Care and Billing (CC&B) implementation. He should possess strong communication skills to successfully act as a bridge between Business Users and Implementation team. He will be responsible to understand the Business requirements and assist the Implementation team to understand these requirements. He should have skills to quickly learn the new system and closely work with Business Users to support them in understand and using new system. Ideal candidate should possess but not mandatory, experience working in Oracle Customer Care and Billing or any other COTS application with in Utility industry.

Key Responsibilities Areas and Activities Of the Role:

• Support the implementation of Customer Care and Billing (CC&B) in all phases from initiation till post Go-Live support

• Support team of Business users to understand the new system

• Point of contact between Business Users and Implementation team

• Facilitating workshops

• Get in-depth knowledge of business processes

• Able to conduct presentations, demos and other sessions with customer business team

• Support Implementation team in understanding Business requirements during Implementation phases

• Able to do Technical Documentations

• Give post Go-Live support to end users in daily basis operations.

• Troubleshooting of new system

Qualification, Technical Skills and Competencies required to Execute this Role:

• Bachelor’s Degree in Computing

• Oracle Utilities certification is preferred

• Excellent analytical and quantitative skills

• Business Analysis

• Oracle Utilities Customer Care and Billing application experience is preferred.

• Familiar working on browser based applications.

• Proficient in working with MS excel, MS word, MS power point, MS Visio and adobe PDF

• Proficiency in spoken and written Kurdish and English
  

Experience Required to execute this Role:

• 5+ years of experience in COTS implementation and Customer Support

• Knowledge of local Utility Industry practices is preferred.

• Familiarity with usage of COTS applications.

• Should possess Customer handling skills